VegaCustomer portal
ENFR

Terms of use

Version 3 · Effective Sept. 26, 2026 ·

1. Acceptance and who may use the portal

These Terms of Use govern your use of the Vega customer portal and of the Vega web site and systems we operate (together the "Site"), provided by Vega Security / Vega Telecom (Vega, "Vega", "we", "us"). By creating an account, signing in or otherwise using the Site you accept these Terms and our Privacy Notice. If you do not accept them, do not use the Site. The customer portal is for our customers who hold an account with us ("account holders") and for the people an account holder has authorized to use it ("authorized users"), with the role and the buildings the account holder chose. You must be of legal age and have the authority to act for the customer account you access. The CRM web site is reserved for Vega staff and is not open to the public.

2. Your account and its security

  • Give us accurate information and keep it up to date.
  • Keep your password and any two-factor codes confidential. Do not share your account. Use a strong, unique password and turn on two-factor authentication.
  • You are responsible for all activity carried out with your credentials, including by people you authorized, unless you told us promptly that they were compromised.
  • Tell us immediately at info@vega-group.ca if you suspect unauthorized access. You can also sign out of all sessions from Security in the portal.
  • We may lock or disable an account to protect it, for example after repeated failed sign-ins.

3. Support access by our staff

To help you, a Vega staff member may open your portal in a support session. Support sessions are limited: staff cannot see your password, and cannot change your security settings or payment methods. Each session and each action taken in it is recorded in an audit log, and we may email you when a support session starts.

4. Acceptable use

You agree not to:

  • use the Site unlawfully, or to harm, harass or defraud anyone;
  • try to access accounts, data or systems that are not yours, or bypass security or rate limits;
  • upload malicious code, overload the Site, or scan or test it for weaknesses without our written permission;
  • use automated tools to extract data except for the export features we provide;
  • misrepresent your identity or authority.

We may suspend access to the Site if we reasonably believe these rules were broken.

5. Our services

The services you subscribe to, their price, billing interval and site are shown in the Services page of the portal and in your service agreement or quote. The portal is a convenient view of your account. If the portal and a signed agreement differ, the signed agreement prevails.

6. Invoices, taxes and payment

  • Invoices are issued for the period shown on each invoice (the end date is exclusive) and show the amount before tax, the goods and services tax (GST) and the Québec sales tax (QST) at the rates in force, and the total in Canadian dollars.
  • Each invoice is payable within 30 days of its issue date. No penalty applies during that term. Late payments are handled as described in section 9.
  • A partial first or last period is charged by the day (the monthly price prorated by the days of service in that month).
  • You can view your invoices, payments and receipts in the portal. Please tell us promptly if you believe an invoice is wrong.

7. Prepaid periods

Where the portal or our staff offers it, you may generate an invoice covering several months in advance (for example 1 to 12 months). The invoice is issued as open and is payable by its due date. A prepaid invoice covers the period shown on it, and regular monthly invoices for those days are not issued again. If your service is cancelled before the end of a prepaid period, section 10 applies.

8. Payment methods

Cards and pre-authorized debit are processed by our payment processor Stripe. You enter your card or bank details directly with Stripe; we keep only the card brand or bank name, the last 4 digits and the expiry date. By saving a payment method or starting a payment you authorize us to charge it for the amount you confirm. Pre-authorized debit is confirmed by your bank and can take several business days to settle. You may also pay by the other methods shown on your invoice (for example e-Transfer or bank transfer). Stripe's own terms apply to its service.

9. Late payments, suspension and termination

  • Late payment charge. If an invoice is not paid within 30 days of its issue date, a charge of 2% per month (24% per year) accrues on the overdue amount, from the day after the 30 days term until the amount is paid. The charge applies only to the invoice that stayed unpaid. Our next invoices continue to be issued as usual.
  • Failed payments. If a payment fails, is refused or reversed, the amount remains owing.
  • Suspension. If you have not paid two consecutive monthly invoices, we suspend the affected service at the end of the second 30 days period (about 60 days after the issue date of the first unpaid invoice). Before that date we send you three reminders by email, 14 days, 7 days and 24 hours before the suspension, each with a secure payment link that works without signing in to the portal.
  • Termination. If the amounts are still unpaid 90 days after the issue date of the first unpaid invoice, we may terminate the service and refer the account for collection. Your equipment must then be returned as described in section 11.
  • Suspension or termination does not cancel your obligation to pay the amounts owing.

10. Cancellation, proration and refunds

  • Cancel now. You can cancel a service immediately from the Services page of the portal (if you have the permission) or by contacting us. The service is switched off at once and billing stops. Noon rule (Montréal time): if the cancellation is requested before 12:00 noon on a given day, that day is not charged and the last billed day is the day before; if it is requested at or after 12:00 noon, that day is charged. For example, if you cancel on the 31st at 10:00, the 31st is not charged; at 15:00, it is.
  • Future date. You can instead choose a future cancellation date. The service then stops at the start of that date, so the day before is the last billed day, and nothing changes before that date. You can change or remove the date until it arrives.
  • No invoice is issued for days after the last billed day. The invoice that covers the last billed day is recalculated by the day (the monthly price prorated), and unpaid invoices for later days are credited.
  • If you already paid for days after the last billed day, a refund request for the unused days is created. Our staff review and approve or reject each request. When approved, the refund is returned through the original payment method where possible (Stripe payments are refunded through Stripe) or paid to you another way we agree on. We may not refund amounts that relate to services already delivered, installation or equipment charges that are not refundable under your agreement, or unpaid amounts.
  • If you change a future cancellation date, the adjustments are recalculated.

11. Equipment

Unless your agreement says you bought it, equipment we supply (for example routers, modems, terminals and access points) remains our property and is provided for your use with the service. Take reasonable care of it, do not sell, lend or modify it, and return it to us within 30 days after your service ends, in reasonable condition (normal wear excepted). If equipment is not returned within that time, you will be charged its value, CAD $200 per device, and we may also charge for equipment that is damaged beyond normal wear.

12. Availability and maintenance

We work to keep the Site and our services available but we do not promise uninterrupted or error-free operation. We may carry out maintenance, sometimes without notice, and services and the portal may be interrupted by causes beyond our reasonable control, including third-party networks, power failures and force majeure. Service commitments, if any, are those in your service agreement. Do not rely on the portal alone for urgent or life-safety matters; contact us directly.

13. Intellectual property

The Site, its design, text, logos and software are owned by Vega or its licensors and are protected by law. We grant you a personal, non-exclusive, non-transferable right to use the portal for your own account while these Terms apply. You keep ownership of your data; you allow us to use it to provide the services as described in the Privacy Notice.

14. Limitation of liability

To the maximum extent permitted by law, the Site and the information in it are provided "as is". Our liability for any damage you suffer as a result of a service (for example an interruption of the service or a failure of a security system) is limited to the fees for the period during which the service was not provided: for example, if the service was unavailable for 2 days, those 2 days are not charged to you. We are not liable for indirect, special or consequential damages, or for loss of profit, revenue, data or business opportunity, to the extent the law allows. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Québec law, including for our intentional or gross fault (article 1474 of the Civil Code of Québec), or for bodily injury or moral injury, and nothing limits the rights you have as a consumer under the Consumer Protection Act where it applies.

15. Privacy

We handle personal information as described in our Privacy Notice, which forms part of these Terms.

16. Electronic communications

You agree that we may send you invoices, receipts, reminders, service and security notices and other communications about your account by email or through the portal, and that these satisfy any written-notice requirement. Keep your email address up to date. Marketing messages are sent only with your consent, which you can withdraw at any time.

17. Suspension and termination

You may stop using the Site at any time, and you may end a service as described in section 10. We may suspend or end your access to the Site or a service if you break these Terms or your agreement, if an account is used fraudulently or unsafely, or if the law requires it. On termination, the parts of these Terms that by their nature should continue (for example payment obligations, equipment return, limitation of liability and governing law) continue to apply.

18. Changes to these Terms

We may change these Terms. Each version has a number and an effective date shown at the top of this page. For important changes we will give you notice (for example by email or in the portal) before they apply, and you may need to accept the new version to keep using the portal. If you continue to use the Site after the effective date you accept the new version, to the extent the law allows.

19. Governing law and courts

These Terms are governed by the laws in force in the Province of Québec and the federal laws of Canada that apply there. Subject to any mandatory rule that gives you the right to bring a proceeding elsewhere, the courts of the judicial district of Montréal have jurisdiction. The English and French versions have the same value; the parties have expressly required that this document and related documents be drawn up in English or French as chosen by you.

20. Contact

Vega, 8457 Newman Blvd, PO Box 272, LaSalle, Quebec, Canada, H8N 0A2

  • Phone: 833-330-8080
  • General: info@vega-group.ca
  • Billing: billing@vega-group.ca